Support Packages

Choose from flexible prepaid support hours based on your response time needs, with no expiration on purchased hours.
Flexible Use: Apply hours to both remote and on-site support (if available).
Renewal Incentive: After initial purchase, get additional discounts on future hour blocks.

Monthly Price: $35–$70 per device or $350–$700 per month per client.
SLAs: 24- to 48-hour response time, remote support during business hours, basic monitoring, and security updates.
Services: Basic IT support, patch management, email support, ticketing, and monitoring.

Monthly Price: $70–$140 per device or $700–$1,400 per month per client.
SLAs: 4- to 8-hour response time, priority remote support, on-site support at an additional cost, extended hours support.
Services: Enhanced security, proactive monitoring, regular reporting, backup solutions, and limited on-site support.

Monthly Price: $140–$210+ per device or $1,750–$3,500+ per month per client.
SLAs: 1- to 4-hour response time, remote support from 8 AM to 8 PM, on-site support during business hours, next-day resolution.
Services: Proactive monitoring during extended hours, dedicated account management, network infrastructure support, strategic IT consulting, and custom SLAs.